Frequently asked questions

A one-hour online preparation conversation is included in the agreed fee. We clarify your questions, the framework and the next steps.

A 75-minute online conversation is planned for our shared follow-up. An additional CHF 160 is charged for this. We explore what has shifted since our work together and how you can integrate the experiences into everyday community life.

If you cancel after commissioning the work in writing, the cancellation fee is 50% of the agreed fee, excluding expenses.

Communities and housing projects often plan their intensive periods one or two years in advance. Once the work is commissioned in writing, I firmly reserve the agreed period for you. This long-term commitment is the foundation of our work together.

You receive an individual proposal. It sets out the services, dates, fee, scope of preparation and follow-up, and any expenses.

Please notify me of a cancellation in writing by email. The following scale applies to firmly agreed delivery dates, where stipulated in the proposal:

• At least 30 calendar days beforehand: no cancellation fee.
• 29 to 14 calendar days beforehand: 50% of the fee for the cancelled date.
• Fewer than 14 calendar days beforehand: 80% of the fee for the cancelled date.

The date on which the cancellation is received is decisive. The calculation excludes expenses. Advance payments already made are credited. Services commissioned separately and already delivered are charged only once.

Please contact me as early as possible. We explore an alternative date together and record any arrangement concerning costs in writing.

For longer-term consulting engagements, we agree the conditions individually. In the event of early termination, services already delivered and agreed expenses are charged. Statutory termination rights remain unaffected.

I send an invoice after the first session. You can transfer payment to my German or Swiss bank account. Please contact me about international transfers. Session fees are not covered by health insurance.

The duration depends on your concern, motivation and integration into everyday life. Together, we agree a suitable rhythm. You or I can end the coaching process with advance notice. A closing and feedback conversation helps us bring our shared process to a conscious conclusion.

Everything we explore and develop during sessions and throughout the process is confidential. At the end of the session, I give you the notes from our work together for your own exploration. I do not pass your data to third parties.

You can reschedule a session up to 48 hours beforehand without charge; in the event of serious illness or an emergency, up to 24 hours beforehand. For cancellations at shorter notice, the full agreed session fee is charged. If you arrive late, the fee for the reserved appointment remains unchanged.

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